For Immediate Release – October 5, 2020 – Oklahoma City, Oklahoma – The National Reining Horse Association (NRHA) is taking additional steps to streamline business practices, with the goal of improving accuracy and service to members. Thanks to the availability of online member tools to complete nearly all member transactions through NRHA’s ReinerSuite™, the following changes have been approved by the NRHA board of directors.
ReinerSuite provides an online, electronic tool that keeps records of every item submitted, ensures nearly all items submitted are complete, requires a valid form of payment to move forward, and provides a receipt/confirmation email. Given this valuable new tool, NRHA is no longer accepting nominations via email or fax. Member services representatives have been communicating this with customers and are assisting during a transition period.
“The option to email paperwork was put in place many years ago when we did not have an array of online tools. Unfortunately, emailed and faxed items are sometimes incomplete, unreadable and very easy to lose track of if not sent to a central account,” said Christa Morris-Stone, NRHA assistant commissioner. “With ReinerSuite, we now have the ability to provide a much more effective online option to our members.”
Since early 2020, NRHA members have been able to use ReinerSuite to access reports, apply for competition licenses, purchase memberships, transfer horses, obtain digital membership cards and competition licenses, and more. Early adoption and usage by members is strong and growing—generating many positive reviews.
Morris-Stone elaborated, “Nominations and memberships are completed as soon as the payment is processed in ReinerSuite, and it is not unusual for an online transfer or new license to be approved and completed, with a digital version emailed, within 24 to 48 hours.”
More NRHA members are encouraged to use this online platform, which gives 24/7 access to records and allows them to conduct many transactions outside traditional business hours. Beginning January 1, 2021, NRHA will enact a $10 in-office processing fee for items not completed through ReinerSuite by the member. The fax option will be discontinued for all paperwork starting January 1, 2021.
“This in-office processing fee is similar to the fee we have charged for years for North American nominations that have not been completed online,” said Morris-Stone. “In turn, NRHA will drop the $30 show rush for submitting licenses at shows so the $10 fee will apply to anything sent to us to be processed by hand in the NRHA office.” Rush fees now include the $10 handling fee.
NRHA will continue to offer free digital membership cards and competition licenses, and the NRHA Handbook is available online. Hard copies of cards, licenses or handbooks will be available for $5 each.
A complete list of fee policies can be found at nrha.com/fees.